Silvant / What we build
Let operations focus on the work that needs attention.
Silvant builds agent systems for orders, suppliers and scheduling. They take on follow-up and processing while planners delegate research and actions themselves. Their knowledge of customer commitments sets the priorities; technical knowledge is not required.
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Order follow-up
Execution & exceptions
Supplier response matched to the open order
ERP delivery date updated. Customer informed. Follow-up task closed.
Handled automaticallyProposal exceeds the agreed shipping cost
Costs and alternatives sent to the order owner.
Colleague decision requiredIllustration of a possible implementation, not a live client system.
Deliveries followed up, schedule updated and a daily check set up by the planner.
From order to delivery
- Process orders and confirmations
- Read incoming requests or supplier confirmations, compare them with the order and ask for missing details.
- Monitor deliveries and exceptions
- Identify changes to dates, quantities or availability, gather context and start the agreed follow-up.
- Follow through on supplier communication
- Send questions, match replies to orders, process new information and issue reminders or escalations when a response is overdue.
- Update teams and systems
- Update ERP, planning, customer records and internal tasks so sales, support and operations work from the same current status.
The planner sets the instruction
‘Investigate which orders put our delivery commitments at risk.’ The planner adds which customers or deadlines take priority. Agents gather information, request missing confirmations and process updates. The planner can then run the same instruction daily.
Designed for changes and failed steps
An order may change while a supplier is replying. We therefore check the current state before writing an update. Duplicate messages, retries and escalation during outages are handled explicitly. A fault in one connection must not silently stop the whole process.
Test the new way of working
We compare waiting time, incorrect updates, follow-up work and the time planners have for decisions. We also test their own instructions. An initial order flow can later provide knowledge and actions for procurement, support or reporting applications.
A planner delegates delivery follow-up.
The planner asks: ‘Check our open orders. Request missing delivery dates and update the schedule.’ They add their expertise: this customer needs delivery before Friday. The agent prioritises that order. After the first round, the planner sets the check to run every working day, without code or technical knowledge.
Explore execution, system access and exceptions
- Systems involved
- ERP · Supplier email · Carrier · CRM
- How the work happens today
- The planner reviews open orders, searches supplier email and checks customer commitments. New information is copied into ERP and the schedule manually.
- What the agent executes
- The agent checks open orders for missing or overdue delivery commitments. It requests an update, matches the reply to the order and checks it against existing agreements. A confirmed change within the rules is written back to the ERP. The customer or internal owner receives the relevant update.
- What the employee does
- The planner asks: ‘Check our open orders. Request missing delivery dates and update the schedule.’ They add their expertise: this customer needs delivery before Friday. The agent prioritises that order. After the first round, the planner sets the check to run every working day, without code or technical knowledge.
- Limits and recovery
- More expensive shipping or a supplier change goes to a colleague for approval. Before each update, the workflow checks that the order is still current. Failed system writes are logged and recovered without emailing the customer twice.
- What Silvant builds
- Silvant connects order lines, supplier messages, customer commitments and scheduling. Date validation, concurrent order changes, duplicate messages and recovery paths are designed and tested up front. That execution remains available for new instructions from planners.
Order follow-up
Execution & exceptions
Supplier response matched to the open order
ERP delivery date updated. Customer informed. Follow-up task closed.
Handled automaticallyProposal exceeds the agreed shipping cost
Costs and alternatives sent to the order owner.
Colleague decision requiredIllustration of a possible implementation, not a live client system.
- 01
Give an instruction
The planner describes the work and can add a customer commitment.
- 02
Investigate and follow up
The agent checks orders and requests missing delivery dates.
- 03
Execute or refer
Confirmed data is processed; extra costs require approval.
- 04
Set up a routine
The planner turns the instruction into a daily check.
Practical questions
Will it work with our ERP or planning system?
We assess the data and actions available through APIs, messages or other interfaces. Process rules, permissions and data quality are examined too. This establishes what can work directly and where additional software is needed.
Can an agent change supplier agreements?
Only within its defined authority. A confirmed date might be processed automatically; a change to price, supplier or contractual terms may require approval first.
Do we have to replace every process at once?
No. We can start with one complete order or follow-up workflow and connect working components to other processes later. The first step should be useful independently, not just demonstrate one model action.
Silvant · The next step
What would you like to change in your business?
Tell us what is getting stuck or what your team would like to do with AI. No technical specification needed.
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