Silvant / Insight & decisions
What does AI implementation cost, and what does it deliver?
The investment depends on the work that changes, the capabilities employees need and the systems we connect. An introductory call is free. The Quickscan costs €1,250 excl. VAT and is credited if a project follows. For development and rollout you then receive a priced proposal, and a monthly agreement for maintenance.
Worked calculation · illustrative assumptions
How to value time released.
- Work volume
- 800 cases per month
- Current handling time
- 8 minutes per case
- Remaining handling and review
- 3 minutes per case
- Capacity released
- 800 × 5 minutes = 66.7 hours
- Assumed internal hourly cost
- €35
Usage, hosting and maintenance still need to be deducted. The initial investment must be recovered separately. The assumed time reduction must be measured first; this calculation does not establish it.
Extra capacity only produces financial value if you can use it, for example to handle more cases or reduce overtime. This is not a Silvant price, client result or promise of lower payroll costs.
Four parts of the investment
- Research and design
- Investigate the work, desired instructions, data and business case. Sometimes the scope is clear; sometimes a Quickscan or deeper research is needed first.
- Development and implementation
- Develop agents, complex process logic, the workspace and integrations. This includes testing and guidance so employees can work with the system themselves.
- Recurring usage
- Hosting, model calls and any external services. Costs depend on factors including volume, document length, model choice and how records are processed.
- Maintenance and support
- Monitor technical operation, fix errors and accommodate model or system changes. Your team's usage and new instructions differ from additional integrations or technical functions.
Why scope matters
- An agent system within one area of work
- A support team giving instructions about ticket and order data needs different capabilities from a department also handling returns, refunds and product analysis.
- Complex execution across departments
- A process connecting sales, ERP, suppliers and finance needs more data definitions, permissions, checks and test cases. That interplay determines the engineering work.
Comparing costs and returns
We assess volume, current handling time, waiting time and rework, then account for remaining oversight and recurring costs. Greater capacity, faster turnaround and fewer errors can each contribute value; their importance depends on the process.
What the proposal should make clear
- Which instructions, processes, knowledge and system actions are included.
- What is delivered and how acceptance is established.
- Which people and system access are needed from your team.
- Which costs are one-off and which recur.
- Which assumptions support the expected improvement.
- What your team can configure and when additional technical development is required.
What helps with an initial assessment
Describe what your team does, what you want to change and which systems it uses. Example instructions or cases help. Share confidential data only after we agree a secure exchange.