From message to context
Classification, order context, draft replies and escalations in the flow where support already works.
Silvant builds custom software around your existing data, systems and responsibilities. AI prepares work, flags exceptions or speeds up decisions while control stays where it belongs.
Classification, order context, draft replies and escalations in the flow where support already works.
Daily exceptions, missing information and proposed actions in a view teams can use.
Flag deviations, retrieve context and prepare proposals, with human approval where needed.
Integrations with CRM, ERP, ticketing, databases, exports or internal tools.
User adoption, feedback rounds and clear explanation for the people working with it.
Monitoring output, quality, edge cases and integrations when processes change.
In a short analysis we look at your processes, systems and data. Afterwards you know where AI can add value and which solution is logical to build first.