Silvant / What we build

Connect AI to the systems your business runs on.

An instruction such as ‘find out what happened to this order’ requires access to orders, messages and customer data. Silvant makes that information and the actions in your systems available. Employees can then delegate work and agents can execute complete processes.

Tell us what you need
How the work connects
Your team's instructionAn event in a system
Silvant / agent systemInvestigate and carry out work
Business knowledgeSystem actionsProcess rules
CompletedOutcome recorded in your systems
Decision neededYour colleague receives the context

Schematic illustration. The implementation varies by organisation.

What an instruction needs

Read: gather the right context
Identify the customer, order or case and retrieve the relevant information. We define authoritative sources, freshness requirements and how records match across systems.
Act: execute the next step
Update a record, create a task, send a message or request approval. The workflow receives explicit permissions and checks for the actions it executes.
Report back: make the outcome visible
Put status, sources and executed actions back alongside the work. An employee can ask a follow-up question or delegate the next action from the result.

Example: a sales handover that keeps moving

An approved quote can trigger a workflow that checks customer records, requests missing handover details and creates a delivery order. Sales sees the handover status in CRM; operations receives the order with commitments and required documents. A price or scope exception goes to the responsible person before execution starts.

What we assess before building

  • Available APIs, webhooks, exports and software limitations.
  • Fields, identifiers and definitions connecting records across systems.
  • Read and write permissions, permitted data and required approvals.
  • How changes are detected and duplicate processing is prevented.
  • What should happen when data is missing, limits are reached or a system is unavailable.

Failure handling is part of the design

We do not assume every integration always responds. Retries, logging and recovery are part of execution. For important actions, we check whether the instruction has already been completed before trying again.

Connect without unnecessary migration

We first investigate what your existing software supports. Where needed, we build additional logic or a workspace. If reliable access is missing, we explain the limitation and alternatives up front.

Practical questions

Do we need to choose a new CRM or ERP first?

The investigation normally starts with the systems you already use. Replacement is not a standard requirement. The workflow does depend on access, data quality and the actions the software supports.

What if there is no API?

We investigate other supported interfaces such as files or messages. Any screen-based interaction requires a separate assessment of reliability and maintenance. Limitations are made explicit in the proposal.

Will all our business data be sent to an AI model?

Not automatically. We determine what each step needs and what conventional software can process. Together with IT, we define which data may reach which model, where processing takes place, and how access and retention work.

Silvant · The next step

What would you like to change in your business?

Tell us what is getting stuck or what your team would like to do with AI. No technical specification needed.

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